Call centre employees working for Rogers Communications say the telecom company is pressuring them to try to make a sale on every call — even to elderly people who don’t understand or need certain products or services.
In emails and interviews with Go Public, dozens of Rogers workers say they’re under “extreme pressure” to hit sales targets or risk termination.
Their claims come on the heels of Bell Canada workers revealing similar pressures to upsell customers, often at the expense of ethics.
“You’re supposed to look at a customer’s account and sell them cable, home phone, home security, a credit card — whatever is missing,” says an employee who currently works at Rogers’ major call centre in Ottawa and has asked CBC to conceal his identity to avoid retribution in his workplace.
Read full story here: Rogers Employees Say Managers Turn A Blind Eye So Call Centre Workers Can Lie And Cheat Customers – Business – CBC News
